Ken Conley from Ken Blanchard Company highlighted how trust is gained and lost.

Trust is Gained when one:

  • Is competent
  • Has track record of success
  • Is honest and ethical
  • Admits mistakes
  • Listens with intent to be influenced
  • Asks and receives feedback
  • Walks the talk – is consistent in word & deed
  • Follows "Do what you will say you will do"

Trust is Lost when one:

  • Does not follow through on commitments
  • Is Unorganized / unresponsive
  • Is Unfair / plays favorites
  • Does not recognize / reward other’s contributions
  • Hoards information
  • Gossips
  • Does not develop skills for individual roles
  • Avoids conflict / does not hold others accountable

Do colleagues trust you?

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